Concierge (Front Desk + Technician [Training Offered])

Location: Herndon, VA
Job Type: Full-Time (4–6 days per week, including some Saturdays)
Starting Pay: $18/hour
Benefits: 10 days PTO, your birthday off (paid), six paid holidays, employee eyewear and exam discounts

About the Role

We’re looking for a Concierge to be the welcoming face and voice of our practice. You’ll make patients feel at ease the moment they walk in, keep the front desk running smoothly, and ensure the entire visit is seamless from start to finish.

While your primary responsibilities are front desk and patient coordination, you’ll also have the chance to train as an Optometric Technician — learning clinical support skills that expand your career opportunities in eye care.

What You’ll Do

• Greet patients and provide a warm, professional first impression

• Answer calls, schedule appointments, and manage reminders

• Confirm insurance eligibility and help patients understand their coverage

• Check patients in/out and process payments accurately

• Maintain an organized, welcoming front desk and reception area

• Train on diagnostic equipment and pre-testing procedures

• Support the optometrist by preparing exam rooms and recording patient histories

• Assist patients with contact lens training and orders (after training)

• Jump in to help with other office needs as the day requires

What We’re Looking For

• Front desk/receptionist experience required (medical, dental, or optometry a plus)

• A friendly, professional communicator who puts patients at ease

• Dependable and punctual — someone who can be counted on daily

• Detail-oriented, organized, and able to handle multiple tasks at once

• Tech-comfortable and willing to learn new systems quickly

• Excited to grow into technician duties with training provided

Schedule

• Typical hours:

  • Monday 9–6

  • Tuesday 10–7

  • Wednesday 9–6

  • Thursday 10–7

  • Friday 8–5

  • Saturday 9–3 (rotating)

• Work week is 4–6 days depending on clinic needs

Why You’ll Love Working Here

• Competitive starting pay at $18/hour

• 10 days PTO plus a paid birthday off each year

• Employee discounts on premium eyewear and lenses

• Clear growth pathway into technician duties with hands-on training

• Supportive, team-first environment with leadership that listens

• Real opportunity to make a difference in patients’ lives every day

If you’re dependable, patient-focused, and ready to grow, we’d love to meet you.

👉 Apply now and take the first step in building your career in eye care.